TOTAL CUSTOMER SATISFACTION...
"It is the aim of ABB Kent Meters Ltd to supply products and services which
completely satisfy our customers."
Kent Meters Mission Statement
Our mission statement sets a very simple objective of delivering total customer
satisfaction. We already are better that our competitors in a lot of the things we
do and we already have the most committed people in the industry.
We will achieve total customer saisfaction through a continuous quality
improvement programme, which gets everyone involved in finding new or
improved ways of doing things and improving customer service. This process is
called Total Quality Management.
The result will be a more efficient business and, for everyone in Kent Meters, a
better quality of life.
My job was to illustrate a 24 page brochure that would be given to all employees
to help them understand the need for Total Customer Satisfaction.
Quote "We give away 450 water meters every day"
The cost of scrap, rework and warranty returns is equivalent to our giving away
450 meters each day! (Or a Mini car every day!)


Cartoons for total customer satisfaction, total quality management cartoons.

"Quality is everyone's business"
We all contribute to the success of our business.
We all can contribute to making it better.


Team building cartoons - success, personnel, team work cartoons.
"Quality improvement is a continuous process"
The journey on the road to total quality is one of continuous improvment.
As we get better, so does our competition.


Cartoons for customer services-continuous improvement!

"We find new ways of doing things."
Groups of people are trained and are continuously working to find 'better ways
of doing thing'.
These are known as Quality Improvement Teams.


Teamwork cartoons - improvement, quality, team building!

"New standards become new ideas"
Once we have found new ways of doing things, we incorporate them in our Quality Systems.
ISO 9001 was the foundation, now we start to build the house.


Quality systems cartoon - new standards cartoons, teamwork, teambuilding.

"Good communications are essential"
We are working together to give total customer satisfaction, so we need to tell each other exactly what we are doing, where we are going and how we plan to get there.


Team building cartoons - working smarter not harder - not wasting effort.

"Training for quality"
Training course are being carried out that will provide us all with the
necessaryskills to identify and eliminate waste.



Training for quality cartoon - identify and eliminate waste cartoon!

"Progress requires teamwork"
Total Quality Management is all about pulling together, combining skill and
knowledge.


Team work cartoon - working as a team, team building.

"Total customer satisfaction"
Being the best in the business will bring satisfaction, rewards and greater
security to all of us.


Total customer satisfaction cartoon - business cartoon, corporate cartoons


EVERYONE'S HAPPY! (Brochure complete!)


Customer satisfaction cartoons - everyone's happy! customer services cartoon.